Terms & Conditions

Introduction

These Terms & Conditions apply to the use of the DAMEN LIMITED website and to services provided by DAMEN LIMITED where an arrangement has been agreed with a customer.

By using this website, you agree to use it responsibly and in accordance with these terms. Where services are arranged, the agreed service scope and any specific written arrangements will apply together with these Terms & Conditions.

Definitions

The following terms are used throughout these Terms & Conditions.

Our services

DAMEN LIMITED provides practical support for shared residential properties. Depending on the agreed arrangement, this may include:

• Residential property management support.
• Communal cleaning of agreed internal areas.
• Grounds maintenance of agreed external areas.
• Routine visual property inspections.
• Coordination of routine repairs and maintenance.
• Communication and liaison with contractors.

Services are limited to the scope agreed for the relevant property. Additional work or requirements may require a separate arrangement.

Service arrangements

Before ongoing services begin, DAMEN LIMITED will normally discuss the property, required services, areas covered, expected frequency and practical arrangements.

Where appropriate, a site visit may be arranged before the scope is confirmed.

A service arrangement becomes active once the relevant scope and practical arrangements have been agreed.

Any specific service schedule or written arrangement agreed between DAMEN LIMITED and the customer will take priority where it expressly differs from a general provision of these terms.

Fees and payments

Fees for services are based on the agreed scope, service frequency, property requirements and any other relevant arrangements.

Where applicable, the customer will be informed of the relevant service charge and payment arrangements before the service begins.

• Charges relate to the services and scope that have been agreed.
• Additional work outside the agreed scope should be discussed before it is arranged.
• Where a third-party contractor is required, relevant costs may be handled separately or incorporated into an agreed arrangement.
• Any applicable taxes or charges will be handled in accordance with the relevant requirements.

Customer responsibilities

Customers are expected to provide accurate and reasonably necessary information so that services can be arranged appropriately.

• Provide accurate property and contact information.
• Notify DAMEN LIMITED of relevant access restrictions.
• Provide reasonable access to agreed areas when required.
• Tell us about known conditions that may affect the planned service.
• Provide timely instructions where a service requires customer approval.
• Notify us promptly of changes to contact details or property arrangements.

Access and appointments

Some services require access to communal areas, external areas or other agreed parts of a property.

Where an appointment has been arranged, the customer should ensure that the agreed access arrangements are available at the scheduled time.

If access is unavailable, the visit may need to be rearranged. Where possible, DAMEN LIMITED will contact the relevant property representative to agree another suitable time.

Routine cancellation or rearrangement requests should normally be made at least 24 hours before the scheduled visit.

Contractors and service providers

Certain maintenance requirements may involve independent contractors or other service providers.

Where contractor liaison forms part of the agreed service, DAMEN LIMITED may assist with communication, appointment scheduling, access arrangements and follow-up.

Contractors remain responsible for the work they undertake, including their own professional methods, technical decisions and completion of specialist work.

Specialist and technical work

Routine property management and maintenance coordination should not be treated as a substitute for specialist professional inspection or technical assessment.

Where a matter requires specialist expertise, an appropriately qualified contractor or professional may need to be appointed.

• Structural or engineering matters.
• Electrical work.
• Mechanical systems.
• Fire safety assessment or specialist work.
• Specialist tree or arboricultural work.
• Hazardous or specialist cleaning requirements.
• Other regulated or technically specialised work.

Changes and cancellation

Customers may request changes, pauses or cancellation of an ongoing service arrangement by contacting DAMEN LIMITED.

Routine service visits should normally be cancelled or rearranged with at least 24 hours’ notice.

Changes to an ongoing service frequency or a planned pause normally require at least 5 business days’ notice so that schedules and resources can be adjusted.

Short-notice requests will be considered where practical, but changes may not always be possible where staff, contractors or other resources have already been arranged.

Further details are provided in the Service Cancellation & Refund Policy.

Refunds

Where a refund is applicable, DAMEN LIMITED will consider the services already completed and any reasonable costs already incurred in connection with the relevant arrangement.

Approved refunds are normally returned using the same payment method used for the original payment where that method supports a return.

Approved refunds are normally processed within 5 business days. The time taken for the amount to appear may depend on the relevant bank or payment service provider.

Completed services are not normally refundable. Where a service has only partly been completed, any refund will normally relate to the unused portion after relevant costs have been considered.

Full details are set out in the Service Cancellation & Refund Policy.

Using this website

You may use this website for lawful and legitimate purposes, including learning about DAMEN LIMITED’s services and making genuine service enquiries.

You must not use the website in a way that could damage, interfere with or place unreasonable demands on the website or its operation.

• Do not attempt to gain unauthorised access to website systems.
• Do not knowingly introduce malicious or harmful material.
• Do not use automated methods to place unreasonable demands on the website.
• Do not submit information that is knowingly false or misleading.
• Do not use website content for unlawful purposes.

Website content

We aim to keep the information on this website clear and reasonably current. However, service availability, schedules, descriptions and other information may change.

Website content is provided for general information about DAMEN LIMITED and its services. It does not replace the specific scope or arrangements agreed for an individual property.

Images and illustrations used on the website are intended to provide visual context and may not represent a specific property serviced by DAMEN LIMITED.

Privacy and information

Personal information submitted through this website or provided during a service arrangement is handled in accordance with our Privacy Policy.

Information may be used to respond to enquiries, arrange services, communicate about property requirements and maintain appropriate service records.

Please do not submit information that is unnecessary for your enquiry or service requirement.

Responsibility and liability

DAMEN LIMITED will provide agreed services with reasonable care and attention appropriate to the agreed scope.

We are not responsible for matters that are outside the agreed service scope or for specialist work carried out by independent third parties.

Nothing in these Terms & Conditions is intended to exclude or restrict any liability that cannot lawfully be excluded or restricted under applicable law.

Where a service issue is reported, DAMEN LIMITED will review the matter against the agreed service scope and, where appropriate, discuss a reasonable follow-up arrangement.

Events outside our control

A scheduled service may occasionally be delayed, rearranged or affected by circumstances outside reasonable control.

• Severe weather conditions.
• Unexpected access restrictions.
• Contractor availability.
• Supply or material availability.
• Unexpected property conditions.
• Public holidays or unusual operating conditions.
• Circumstances affecting the safe provision of the service.

Where a material change becomes known, DAMEN LIMITED will make reasonable efforts to communicate the change and arrange a suitable alternative where practical.

Changes to these terms

DAMEN LIMITED may update these Terms & Conditions when services, website arrangements or applicable requirements change.

The latest version published on this website will apply to future website use and future service arrangements, subject to any specific terms already agreed with a customer.

If an existing service arrangement requires a material change to its terms, the relevant customer may be informed where appropriate.

Governing law

These Terms & Conditions are governed by the laws of England and Wales, except where applicable law requires otherwise.

Subject to any mandatory rights or requirements that apply, the courts of England and Wales will have jurisdiction in relation to matters arising from these Terms & Conditions.

Contact DAMEN LIMITED

Questions about these Terms & Conditions or an existing service arrangement can be directed to DAMEN LIMITED using the details below.