Privacy Policy

Who we are

This website is operated by DAMEN LIMITED. We provide residential property management and communal maintenance support for apartment blocks, residential developments and shared residential buildings.

For privacy enquiries, DAMEN LIMITED can be contacted using the details provided at the end of this policy.

Information we collect

We only seek information that is reasonably relevant to handling an enquiry, discussing property requirements or providing services.

• Contact information such as your name, telephone number and email address.
• Property information that you choose to provide, such as a property address, building type, communal areas or details of a maintenance requirement.
• Enquiry information contained in messages, forms or correspondence sent to us.
• Service information relating to arrangements, visit requirements, access arrangements or ongoing communication where you engage our services.
• Technical information that may be generated when you use the website, such as browser type, device information, general usage information and website security data.

How we use information

Information may be used to respond to enquiries, understand property requirements and provide appropriate service arrangements.

• Responding to enquiries and requests for information.
• Discussing the type, scope and frequency of property support required.
• Arranging agreed property visits, cleaning, grounds maintenance or routine maintenance support.
• Coordinating communication relating to contractors or maintenance providers where this forms part of the agreed service.
• Keeping appropriate records of enquiries and ongoing service arrangements.
• Maintaining website operation, security and basic technical performance.
• Meeting applicable administrative, regulatory or legal requirements where necessary.

Website enquiries

If you submit an enquiry through a website form, the information you provide is used to understand your request and contact you about the matter raised.

Enquiry information is not used for unrelated purposes. We may retain relevant correspondence where it is reasonably necessary to maintain an accurate record of the enquiry or any resulting service arrangement.

Where an enquiry does not lead to an ongoing service arrangement, information will normally be reviewed for retention and removed when it is no longer reasonably required, subject to any applicable record-keeping requirements.

When information may be shared

DAMEN LIMITED does not routinely sell or make personal information available to unrelated third parties.

Information may be shared where this is reasonably necessary to provide an agreed service, operate the website or meet an applicable requirement.

• Service providers who assist with website hosting, email, communications or other technical services.
• Contractors or maintenance providers where relevant information is required to arrange or coordinate an agreed property service.
• Professional or administrative advisers where their involvement is reasonably required.
• Authorities or other relevant organisations where disclosure is required by applicable law or a valid legal process.

Where information is shared for service purposes, only information reasonably relevant to that purpose should be provided.

How long we keep information

Information is retained only for as long as there is a reasonable business, operational or legal reason to keep it.

• General website enquiries: normally reviewed within a reasonable period after the enquiry has been dealt with and generally retained only while they remain relevant.
• Ongoing service records: retained for the duration of the relevant service arrangement and for a reasonable period afterwards where required for administration, record keeping or legal purposes.
• Correspondence: retained for as long as reasonably necessary to maintain an appropriate record of communications.
• Technical records: retained according to the requirements of the relevant website, hosting or security service and generally for a limited operational period.

When information is no longer reasonably required, it may be securely deleted, anonymised or otherwise disposed of.

Keeping information secure

We take reasonable organisational and technical steps to protect personal information from unauthorised access, inappropriate use, accidental loss or unnecessary disclosure.

Access to information should be limited to people or service providers who reasonably need it for the relevant purpose.

No website or electronic communication method can be guaranteed to be completely secure. For this reason, visitors should only submit information that is appropriate and necessary for their enquiry.

Your privacy rights

Depending on the circumstances and applicable data protection requirements, you may have rights concerning the personal information we hold about you.

• Request access to personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information where there is no continuing reason for us to retain it.
• Ask us to restrict certain processing in appropriate circumstances.
• Object to particular uses of your information where applicable.
• Withdraw consent where processing is based on your consent.

Requests will normally be acknowledged within 5 business days. We aim to respond to valid requests within the applicable legal timeframe and may need to verify the request before providing information or making changes.

Cookies and similar technologies

Our website may use cookies or similar technologies to support essential website functions, remember relevant settings, improve website operation and understand general website usage where applicable.

Session cookies normally remain active until your browser session ends. Persistent cookies may remain for a defined period determined by the relevant website function or service.

You can normally manage or remove cookies through your browser settings. Disabling certain cookies may affect some website functions.

For more information about how cookies are used on this website, please refer to our Cookie Policy.

Changes to this policy

We may update this Privacy Policy when our website, services, information practices or applicable requirements change.

The latest version published on this website applies from the time it is made available. We recommend checking this page occasionally if you continue to use the website or communicate with DAMEN LIMITED.

Contact us about privacy

If you have a question about this Privacy Policy or would like to make a privacy-related request, please contact DAMEN LIMITED using the details below.