A few useful answers,
before we get started.

DAMEN LIMITED provides residential property management and communal maintenance support for apartment blocks, residential developments and shared residential buildings.

Our services include residential property management, communal cleaning, grounds maintenance, property inspections, repair coordination and contractor liaison.

We support shared residential properties such as apartment blocks, residential developments and managed residential buildings.

The services provided are agreed according to the property layout, shared areas and requirements discussed before the service arrangement begins.

Yes. Service arrangements are discussed according to the property, the areas requiring attention and the frequency of support required.

The agreed scope, service frequency and practical arrangements are confirmed before ongoing work begins.

You can contact DAMEN LIMITED by email, telephone or through the enquiry form on our website.

It is helpful to provide the property location, property type, approximate size of the shared areas and the type of support you are considering.

We review the information provided and contact you to discuss the property and the support required.

Where further information is needed, we will explain what details would help us understand the requirement.

Initial enquiries are normally acknowledged within 1 business day during our enquiry hours.

Once the property requirements and proposed scope have been discussed, we normally provide the relevant service information within 3–5 business days.

Where additional property information or third-party availability needs to be confirmed, the timeframe may be extended and we will advise you accordingly.

Basic property information is normally required so that the service scope can be understood accurately.

This may include the property type, shared areas, approximate requirements, preferred service frequency and any relevant access arrangements.

Depending on the agreed scope, residential property management support may include routine property oversight, communal service arrangements, maintenance requirements, access arrangements, communication and follow-up on recurring property tasks.

The exact services and frequency are confirmed as part of the individual property arrangement.

The frequency depends on the agreed service scope, the size of the property and the areas requiring regular attention.

Cleaning, grounds maintenance and inspection schedules are discussed and agreed before the relevant service arrangement begins.

Communal cleaning can cover agreed shared internal areas such as entrance halls, corridors, staircases, landings, lift areas and shared access areas.

The areas and cleaning frequency are confirmed within the agreed service scope.

Grounds maintenance may include routine care of lawns, grass areas, planting areas, communal gardens, paths and access routes.

Seasonal requirements and any additional work are discussed separately where appropriate.

Property inspections are routine visual checks of agreed communal and shared areas.

They may identify visible maintenance, cleanliness or follow-up requirements within the agreed inspection scope.

Routine visual inspections are not a substitute for specialist structural, electrical, mechanical, fire safety or other technical inspections.

Yes. Where included within the agreed service scope, we can assist with practical coordination of routine repairs and maintenance requirements.

This can include understanding the reported issue, arranging contractor visits, coordinating access, scheduling appointments and following up outstanding work.

DAMEN provides practical coordination and property support. Specialist technical, structural, electrical, mechanical or other specialist work should be carried out by an appropriately qualified contractor or professional.

Where such work is required, we can assist with practical communication and appointment coordination where this forms part of the agreed service scope.

Contractor liaison can include sharing relevant property information, clarifying the work requirement, arranging appointments, coordinating access and following up on outstanding items.

The contractor remains responsible for carrying out their specialist work in accordance with the agreed scope.

Routine service visits are normally arranged in advance according to the agreed schedule.

Where access to shared or secured areas is required, access arrangements should normally be confirmed at least 24 hours before the planned visit.

Shorter notice may be considered where scheduling and access arrangements allow.

Yes. Requests to change service frequency, covered areas or other agreed arrangements should normally be provided at least 5 business days before the requested change.

Changes involving contractor schedules, access arrangements or third-party availability may require additional time.

Please contact us as soon as possible if a scheduled visit needs to be changed.

For routine appointments, we ask for at least 24 hours’ notice where reasonably possible.

Rearranged visits are subject to the availability of the relevant service schedule and any third-party arrangements already in place.

Where appropriate, an ongoing service arrangement may be reviewed if circumstances at the property change.

Requests to pause or adjust recurring services should normally be made at least 5 business days in advance, subject to the terms of the agreed service arrangement.

We keep communication focused on the agreed property requirements, scheduled services, maintenance items and outstanding follow-up.

Where a matter requires additional information or specialist attention, the next practical step can be discussed with the relevant contact.

Enquiries may be made by property owners, leaseholders, residents’ associations, resident management companies or other authorised property contacts.

Where an enquiry concerns an existing arrangement, we may need to confirm the relevant property details before discussing service information.

Our normal enquiry hours are:

Messages received outside these hours will normally be reviewed during the next available enquiry period.